Privacy notice

Livora Enterprise Limited, company registration number 120251036284, Plot 12, Lumwana Street, Kalumbila, Solwezi, North-Western Province, Zambia. Email: support@livoragroup.cc. Livora processes account, organisation, partner-application, order, delivery, payment-reference, support, security and device information needed to operate these services.

We use information to create and secure accounts, check authority and eligibility, price and fulfil requests, communicate service updates, prevent fraud, reconcile transactions, resolve complaints and meet legal duties. Optional marketing requires a separate choice.

Precise pickup and delivery points are used for routing, pricing and safety. Active-driver location is used only for assigned work and is not intended for off-duty tracking. Photos, signatures and handover records are restricted to authorised operational, complaint and audit users.

Information is shared only as needed with the relevant merchant, supplier, carrier, driver, payment or infrastructure provider, professional adviser or public authority with lawful authority. Current infrastructure includes Neon-hosted PostgreSQL, Render application services and Cloudflare delivery and object-storage services. Cross-border processing remains subject to applicable Zambian localisation and transfer requirements.

We retain information for the purpose it was collected, applicable evidence and legal periods, then delete or anonymise it where lawful. Security measures include portal-scoped sessions, access controls, audit records and restricted evidence access. A qualifying personal-data breach is handled under the Data Protection Act, including regulator and affected-person notifications where required.

Subject to applicable law, you may ask for information, access, correction, erasure, restriction, objection, portability and human review of an eligible automated decision. Contact Livora first; you may also complain to Zambia’s Data Protection Commissioner.