Livora

Livora Enterprise Limited

Policies and legal information

The terms, notices and policies that govern Livora accounts, marketplace orders, deliveries, payments and partner applications.

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Effective date

16 October 2026

Version 1.0

Key policies

P01Platform terms of useThe rules for accounts, workspaces and use of Livora.Read policy P06Privacy noticeWhat personal information Livora uses and the choices available to you.Read policy P03Delivery service termsRequests, pricing, custody, evidence and recipient handover.Read policy

All policies

Using Livora

The foundation for accounts, safe use and communication.

P08Acceptable use and restricted goodsLawful listings, safe work and prohibited activity.P10Electronic communications and marketing choicesEssential service messages, optional marketing and opt-out rights.

Orders and payments

What happens when you buy, pay, cancel or request a refund.

P02Marketplace transaction termsHow marketplace quotations, orders and supplier responsibilities work.P04Cancellations, returns and refundsWhen an order can be cancelled and how remedies are handled.P05Payments and billingCollection, reconciliation, merchant credit and partner payouts.

Privacy and support

How information is handled and how to get help.

P07Cookies and device storageThe essential browser storage used by Livora today.P09Complaints and dispute resolutionHow to raise, track and escalate a concern.

Partners

Application, verification and commercial disclosure rules.

P11Partner application termsApplication, verification and activation for commercial partners.P12Legal identity and supplier disclosuresWho operates Livora and where supplier details appear.

Contact Livora

For questions about an order, delivery, account or these documents, use the complaints and support process.

View support process